Nexjp24 Privacy Policy - Your Personal Information Protection & Data Policy

Last updated: 14 October 2026 | Effective Date: 01 January 2026

Your privacy is our top priority. nexjp24 maintains the highest standards in protecting your personal information and data. This Privacy Policy explains how we collect, use, store, and safeguard your information. We fully comply with GDPR and international data protection regulations.

256-bit SSL Encrypted GDPR Compliant ISO 27001 Certified PCI DSS Level 1

1. Information Collection - What Information We Collect
2. Information Use - Why and How We Use It
3. Information Sharing - Who We Share With
4. Data Security - How We Keep It Safe
5. Cookies and Tracking Technologies
6. Your Rights - Data Control
7. Data Retention - How Long We Keep It
8. Children's privacy

1. Information Collection - What Information We Collect

Personal Information Collected

Nexjp24 collects the following information to create and manage your account:

1.1 Information provided during registration

Identity Information: Full name, date of birth, gender, nationality
Contact Information: Email address, phone number, home address, city, postal code
Account credentials: Username, password (encrypted), security questions
Payment information: bKash/Nagad/Rocket number, bank account details (if applicable)

1.2 Verification documents (KYC)

Copy of National ID or passport
Proof of address (utility bill, bank statement - within 3 months)
Selfie holding ID document (in certain cases)
Payment method verification screenshot

1.3 Automatically Collected Information

Device Information: IP address, browser type & version, operating system, device ID
Location data: Approximate geographic location (from IP), time zone
Usage Information: Login times, browsing history on site, click patterns, page views
Transaction information: Deposits, withdrawals, bet history, win/loss records
Communication: Live chat logs, email correspondence, customer support tickets

                        Important: nexjp24 never stores your password in plain text. All passwords are hashed using the bcrypt algorithm, and even our staff cannot see your password.
                    

2. Information Use - Why and How We Use It

Purpose of Data Use

Nexjp24 uses the information collected for the following legitimate purposes:

Purpose	Explanation	Legal Basis
Account Management	Account creation, login process, profile updates	Contract fulfillment
Identity Verification (KYC)	Age verification, fraud prevention, AML compliance	Legal Obligation
Payment Processing	Deposit/withdrawal processing, transaction records	Contract fulfillment
Providing gaming services	Placing bets, playing games, paying out winnings	Contract fulfillment
Customer Support	Troubleshooting, answering questions, providing assistance	Contract fulfillment
Marketing Communications	Sending promotions, bonus offers, newsletters	Consent
Personalization	Content and game recommendations tailored to your preferences	Legitimate Interest
Security	Detecting fraud, preventing abuse, stopping hacking	Legitimate Interest
Analysis and improvement	Improving site performance and user experience	Legitimate Interest
Legal Obligation	Reporting to licensing regulators, tax authorities, law enforcement	Legal Requirements

2.1 Marketing Opt-Out

You can unsubscribe from nexjp24 marketing communications at any time:

By clicking the "Unsubscribe" link in each promotional email
Go to Account Settings and update "Communication Preferences"
By emailing the support team or requesting via live chat

Note: Even if you unsubscribe, you will continue to receive important account-related emails (transaction confirmations, security alerts).

256-bit SSL Encryption

All data transmissions are protected with bank-grade encryption. Hackers cannot intercept.

Fully GDPR compliant

We comply with the European Union's strict data protection regulations - your rights are protected.

Secure Data Storage

All data is stored in encrypted format in ISO 27001 certified data centers in Europe.

No Data Selling

Nexjp24 never sells or rents your personal information to third parties.

Access Control

Only authorized staff have limited access to necessary information - not everyone.

Breach notification

In the event of a data breach (highly unlikely), you will be notified within 72 hours.

4. Data Security - How We Keep It Safe

Technical and Organizational Security

Nexjp24 implements industry-leading security measures to protect your data:

4.1 Encryption

Transport encryption: TLS 1.3 / 256-bit SSL - all data transmissions encrypted
Data-at-Rest Encryption: AES-256 - encrypts all sensitive information stored in the database
Password Hashing: bcrypt (cost factor 12) - passwords are never in plain text
Backup Encryption: All backup files encrypted and stored off-site

4.2 Access control

Multi-Factor Authentication (MFA) on all admin panel access
Role-Based Access Control (RBAC) - access limited to necessary information only
IP whitelisting for admin and database access
All access is logged and regularly audited

4.3 Network Security

Web Application Firewall (WAF) - Cloudflare Enterprise
DDoS Protection - preventing large-scale attacks
Intrusion Detection System (IDS) - detecting suspicious activity
Regular penetration testing - by independent security experts

4.4 Organizational Security

All employees sign an NDA (Non-Disclosure Agreement)
Regular security training and awareness programs
Strict adherence to data handling and security policies
24/7 Security Monitoring Team

5. Cookies and Tracking Technologies

Cookie Usage

Nexjp24 uses cookies and similar tracking technologies to improve site functionality and personalize your experience.

5.1 Types of Cookies

Essential Cookies: Login status, session, language preference - cannot be disabled
Functional Cookies: Remembering user settings, game preferences, UI customization
Analytics cookies: Google Analytics - to understand how the site is used (anonymized)
Marketing Cookies: Retargeting, ad tracking (opt-in required)

5.2 Managing cookies

You can change your cookie settings at any time:

Click "Cookie Settings" in the site footer
By blocking or deleting cookies from your browser settings
Keep only essential cookies and reject all others

Note: Disabling cookies may prevent some site features from working properly.

6. Your Rights - Data Control

GDPR data rights

You have the following data protection rights at nexjp24:

Right of access

The right to know what data we hold about you and to receive a copy.

Right to rectification

The right to correct or update incorrect or incomplete personal information.

Right to Erasure

The right to request deletion of your data ("right to be forgotten").

Restriction of Processing

The right to restrict or suspend processing of your data in certain circumstances.

Data Portability

The right to receive your data in a structured, machine-readable format.

Right to Object

The right to object to certain types of data processing (such as marketing).

6.1 How to exercise your rights

To exercise your GDPR rights:

Email our Data Protection Officer: privacy@nexjp24.net
Write in the subject line: "GDPR Request - [Your Request Type]"
Clearly explain your request and attach proof of identity
We will respond within 30 days (up to 60 days for complex cases)

All GDPR requests are processed completely free of charge.

7. Data Retention - How Long We Keep It

Data retention period

Nexjp24 retains your data only as long as necessary:

Active Account: As long as your account is active and in use
Inactive Account: We will email you after 12 months of inactivity; data deleted after 24 months
Closed Account: 7 years - for legal and regulatory requirements (AML, tax)
Transaction Records: 7 years - to comply with financial regulations
Communication logs: 3 years - for dispute resolution
Marketing Data: Deleted immediately upon unsubscribe

Once the retention period ends, your data is securely and permanently deleted and cannot be recovered.

8. Children's privacy

Age Restrictions

Nexjp24 does not provide services to anyone under 18 years of age. We do not knowingly collect personal information from children.

Age verification is mandatory during registration
Age is confirmed with ID through the KYC process
If we discover any underage user, the account will be immediately closed and data deleted
If you believe a child has provided us with information, notify us immediately

Your privacy is in safe hands

Join nexjp24 and play in a completely secure environment - your data is protected

Frequently asked questions

To participate in nexjp24's Refer a Friend program, log in to your account and go to the "Refer a Friend" section. There you'll find a unique referral link to share with your friends. When your friend registers using that link and makes a minimum deposit of BDT 1,000, you'll receive a BDT 500 referral bonus and your friend will also get a BDT 500 bonus. Important: No personal data is shared through this program. The referral link contains an encrypted code that only tracks which link was used for registration - no names, emails, phone numbers or other information is shared. Your friend won't be able to see who referred them (unless you tell them yourself). The referral bonus has a 35x wagering requirement and must be completed within 30 days. There's no limit - the more friends you refer, the more bonuses you earn. Full terms are available on the "Promotions" page.

nexjp24 provides Responsible Gaming tools that help you control your spending. To use them: after logging in, go to "My Account" > "Responsible Gaming" section. There you will find: (1) Deposit Limits - set maximum daily, weekly, or monthly deposit amounts. For example, if you set a daily limit of ৳2,000, you cannot deposit more in one day. (2) Loss Limits - determine how much money you can afford to lose. Once the limit is reached, you cannot place bets. (3) Time Limits - set how many hours you want to play continuously. You will be automatically logged out when time expires. (4) Self-Exclusion - block yourself for 1 month, 3 months, 6 months, or permanently. You cannot log in during this period. (5) Reality Check - a popup will appear every 30/60/90 minutes showing how long you've been playing and how much you've spent. Important: once you set a limit, it takes effect after 24 hours and cannot be reduced for another 7 days. This prevents impulsive decisions. If you want to increase it, you can do so immediately. If you need help, contact our support team or www.begambleaware.org.

Policy Changes

Nexjp24 may update this Privacy Policy from time to time in accordance with changes in law, new technology, or business needs. If significant changes are made, we will notify you 30 days in advance via email and site notification. It is your responsibility to check this page regularly. Continued use of the service after changes are made will be considered acceptance of the new policy.

Contact - Data Protection Officer

For any questions, requests, or concerns about privacy or data protection:

Data Protection Officer: privacy@nexjp24.net
General support: support@nexjp24.net
Live chat: Available 24/7
Postal Address: nexjp24 B.V., Heelsumstraat 51, Curaçao

We are committed to responding to all privacy-related inquiries within 48 hours.